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Based on the caller's answers to previously asked questions, our computers are programmed to select different inventories to display, or prompt the associate with special instructions. We will first learn about your company and your products, so we can then design a customized screen to enable our associates to assist your customers in a very proficient and professional manner. Management Experience. . . Our management has experience working on behalf of such clients as Lucent Technologies, AT&T, Iomega Computers, Pepsi-Cola, Kraft Foods, Enron Trade & Capital Resources and Ameritech Cellular and Paging. We have extensive experience in customer service, order entry, and we are able to address any concern regarding Average Speed of Answer, Hold Time or Abandon Rate in a very positive manner. We pride ourselves on providing the highest level of service of anyone into the TeleCenter (Call Center) Industry. |